Frequently Asked Questions (FAQ)

Welcome to the Cartell Motors, Lda FAQ page. Here you'll find answers to common questions about our high-quality products, professional services, and customer policies. If you can't find what you're looking for, please feel free to reach out to our team.

1. General & Company Information

Where are you located?
Our official headquarters is located at Rua das Donas, No. 20, 4480-768 Vila do Conde, Porto, Portugal. Visits to our facility are available by prior appointment only.
What are your international selling locations?
We actively cater to a global market, safely exporting and distributing our automotive and marine powertrains across Europe, Canada, and the USA.
What are your business hours?
Our standard support hours run Monday through Friday during regular operational business hours. We remain closed on weekends and national holidays.
Do you only sell to businesses, or can private individuals buy from you?
We proudly welcome both individual automotive/marine enthusiasts working on personal projects, as well as commercial businesses, workshops, and trade professionals.

2. Crate Engines, Transmissions & Outboard Motors

What types of engines and transmissions do you specialize in?
We specialize in premium power solutions across automotive, marine, and industrial sectors:
• Engines: From performance small-blocks (such as Chevy 383 Stroker setups or Ford Coyote V8 architectures) to direct stock block replacements.
• Transmissions: Comprehensive automatic gearboxes for towing and daily utility, alongside robust manual gearboxes engineered for high-performance track or classic restorations.
What is a crate engine?
A crate engine is a fully pre-assembled, brand-new or precision-remanufactured engine shipped securely within a protective crate. It acts as a reliable drop-in performance solution, eliminating the long wait times and unverified qualities of manual local engine rebuilding.
Do you stock units for both European and American vehicles?
Yes. We keep an extensive range of fitment profiles catering to both vintage American muscle and modern European applications to match your direct platform needs.
Do you sell certified pre-owned or rebuilt transmissions?
Yes, we offer rigorously benchmarked, remanufactured, and certified used transmissions. Every single unit undergoes intense load testing to ensure complete road and open-water reliability.

3. Technical Support & Services

I need assistance picking the right engine or transmission swap. Can you assist?
Absolutely. Our engineering and consulting support team is dedicated to guiding you through technical specs before and after you purchase. Feel free to use our online compatibility check tools or message us directly.
Do you offer hands-on installation services?
While we function mainly as a global mechanical component distributor, you can fill out our "Installation Service Inquiry" form. We can evaluate your requirements to determine if we can facilitate the service or connect you with a verified partner workshop nearby.
What if I need a highly specific mechanical part not listed online?
Simply navigate to our custom "Part Request Form" on our website. Provide the component specifications, and our international logistics team will trace it through our distribution channels immediately.

4. Orders, Pricing & Policies

How do I safely request a project quote?
You can effortlessly obtain a comprehensive quote by emailing our core support desk directly at admin@cartellmotorslda.com or using our secure website contact portal.
Are your heavy mechanical units protected by a warranty?
Yes, we stand behind our hardware with robust warranty protection structures. Coverage timelines change depending on whether it is a performance crate engine, a remanufactured gearbox, or a marine outboard engine. Check your exact product page details for specific limits.
What is your general return policy framework?
Given the complex, heavy-freight nature of specialized powertrains, all return cases are evaluated individually. If you ever encounter a build anomaly, reach out to us right away, and we will work out a fast, practical, and fair solution.

5. Corporate & Operational Details

For secure business-to-business transactions, international trade compliance, and formal verification records within the European Union and global corridors, please use our certified data parameters:

Administrative Entity
Official Registration Value
Company Name
Cartell Motors, Lda
NIF (Tax ID Number)
516676024
Company Status
Active (Ativa)
Registered Address
Rua das Donas, No. 20, 4480-768 Vila do Conde, Portugal (Porto)
Primary Channels
admin@cartellmotorslda.com