Warranty Information

Cartell Motors, Lda Quality Assurance

We stand behind the quality of our products with clear, fair warranty coverage. All warranties are provided either by the original manufacturer (for new items) or by Cartell Motors, Lda (for rebuilt, remanufactured, pre-owned, or crate engines/transmissions/outboards we prepare).

Warranty terms are always stated on the individual product page—please check there for the exact duration and conditions before purchase.

General Warranty Guidelines

Duration by Product Type (typical – confirm on product page):

Product Type
Typical Warranty Duration
New Crate Engines (e.g., ATK, Blueprint, Chevrolet Performance)
1–3 years (limited)
Rebuilt / Remanufactured Transmissions (automatic & manual)
12–36 months
New Outboard Motors (e.g., Yamaha, Mercury)
Manufacturer’s full warranty (usually 2–5 years)
Pre-owned / Used Outboards & Engines
3–12 months (our in-house warranty, parts & labor)
Brake Systems, Suspension Kits, Calipers, Rotors
12–24 months (material & workmanship)
Other Parts (wiring, accessories, etc.)
6–12 months or as stated
What the Warranty Covers
What the Warranty Does NOT Cover
  • Material defects
  • Manufacturing or remanufacturing defects
  • Workmanship issues during rebuild or preparation by our team
  • Normal wear and tear
  • Damage from improper installation, misuse, abuse, or racing/competition use (unless explicitly rated for it)
  • Accidents, negligence, unauthorized modifications, or failure to follow maintenance guidelines
  • Consequential damages (e.g., towing costs, lost time, secondary damage to vehicle/boat)
  • Labor costs unless explicitly included (most warranties are parts-only)
  • Issues caused by incorrect application, overheating, lack of proper fluids/lubrication, or non-compatible components

How to Make a Warranty Claim

Contact us within the warranty period at admin@cartellmotorslda.com and please include:

  • Order number and proof of purchase (invoice)
  • Detailed description of the issue along with photos/videos of the problem or part
  • Installation details (who installed it, when it was installed, and any modifications made)

We will review your submission and respond within 2–5 business days (often faster).

Resolutions & Return Policy

If the claim is approved, we may, at our discretion: repair the item, replace it with the same or a comparable part, or issue a refund/credit.

Return shipping: The customer pays to return the item to our facility unless we determine the defect is our responsibility—in which case we cover return freight or provide a prepaid label. Once received and inspected, we process the warranty resolution quickly (usually within 5–10 business days after receipt).

Important Notes

  • Warranty is non-transferable and applies only to the original purchaser.
  • Proof of professional installation may be required for certain high-performance or complex powertrain items.
  • For manufacturer warranties (e.g., new Yamaha outboards), we assist with the claim, but final resolution follows the manufacturer’s policy.
  • All warranty claims must be pre-authorized—unauthorized repairs or disassembly will void coverage.

We aim for hassle-free resolutions and absolute customer satisfaction.

Have Questions About a Product's Warranty?

If you have questions about a specific product's warranty conditions before making a purchase, or if you need to discuss coverage details, please visit our contact page to reach our team.

Go to Contact Us Page

Cartell Motors, Lda Support Team
Email: admin@cartellmotorslda.com